Delivery Policy – We deliver on Wednesday and Thursday afternoon between 12pm - 6pm in Houston, Texas only. Due to the sheer volume of orders on Valentine's Day, we may start deliveries early to get everything delivered on time. We do not give delivery time slots. We do not accept any responsibility for the failure of mail rooms / reception at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a mail room, please provide delivery instructions in the field provided on the order form or supply a contact number for the recipient.
If the recipient is not at the original delivery address and you would like to offer an alternative delivery address, our team will only deliver to this address if it is within a reasonable distance or can be worked in to their delivery route that day. We ask customers to check the delivery address they are sending to and whether they are able to accept flowers (hospitals, for example, don't always allow flower deliveries). We do not accept any liability for incorrect address details leading to incorrect deliveries. We cannot deliver flowers with incomplete delivery addresses.
Refund / Cancellation Policy – for weekly deliveries, customers need to cancel their orders before 11am on the day of delivery to be eligible for a refund. As our product is perishable, we do not offer re-deliveries, nor are we able to offer a refund if the flowers have already left the workshop for delivery. If you are unhappy with the quality of your flowers, please provide us with a photograph of the flowers to be eligible for a full or part refund. Due to covering costs of the venue, materials, flowers, catering, and staff, we are only able to offer full refunds for cancellations on our workshops with 14 day’s notice. After that, or for place’s booked less than 14 days prior to an event, we will not issue a refund. Amount paid is non-transferable to other Petaler events.
Our flowers are subject to availability. If a particular flower isn't available we will replace it with one of equal or greater value.
Please feel free to contact us to clarify any of these points or anything else. Our details can be found on our contact page.